Mystery Shopping company, based in NY, with over 1000 Mystery shoppers nationwide and offering tools for customer experience optimization.

Across industries, brands look to provide superior customer experience and deliver on their brand promise to customers and guests. Data is the key to identifying trends and issues to make smart decisions on where to allocate time and resources. Read more how Assure helped a company enhance their offerings for customer optimization tools.

Engagement Objectives

• Provide support to maintain the Business Intelligence applications

• Develop reporting solutions supports multi-media capabilities

• Provide rich interactive custom charts

Solution 

• Modernized their reporting system on .NET platform.

• Multi-media capabilities allows Mystery shoppers to upload and manage text, photos, video from mobile and web. 

• Dynamic User Interfaces built with.NET, Java script, AJAX and JSON

Results

• Mystery shoppers instantly post contents from stores, check-in and check-out times

• Geo analytical capabilities provided intelligence on mystery shoppers location

• Mystery shoppers get their activities and reports from the portal

• Improved operational efficiency

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